The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify client needs.
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Client preferences, needs and expectations are clarified using appropriate interpersonal techniques. Completed |
Evidence:
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Clients are provided with information about available security services and systems to meet their needs and assisted in the selection of preferred options. Completed |
Evidence:
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Rights and responsibilities of clients and organisation are identified and negotiated in accordance with legislative and organisational requirements. Completed |
Evidence:
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Personal limitations in identifying client needs are recognised and assistance sought as required from relevant persons. Completed |
Evidence:
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Deliver a service to clients.
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Effective client service is provided in accordance with assignment instructions, organisational and legislative requirements. Completed |
Evidence:
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Special requirements of clients are identified and service adjusted to meet needs. Completed |
Evidence:
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Information regarding problems or delays is promptly communicated to client and contingency plan implemented. Completed |
Evidence:
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Client complaints are resolved with professionalism and courtesy and details reported according to organisational procedures. Completed |
Evidence:
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Review client service.
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Client satisfaction is regularly reviewed using verifiable evidence in accordance with legislative requirements. Completed |
Evidence:
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Client feedback is analysed in consultation with relevant persons to identify improvements to service provision. Completed |
Evidence:
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Improvements to client service are implemented and security services continually monitored according to legislative requirements. Completed |
Evidence:
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Client records and confidentiality are maintained in accordance with organisational procedures and legislative requirements. Completed |
Evidence:
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